FEEDBACK AND COMPLAINT MANAGEMENT
We welcome your generous feedback anytime. Our feedback channel includes:
- Face-to-face interview
- Written such as mails or emails
- Hotline (65) 6569 0123
- Suggestion boxes found in school compound
- Staff will attempt to solve minor feedback on the same day as it is received. Filing of records is not necessary for minor issues that were resolved on the same day.
- Student will proceed to fill in Feedback form if problem is not resolved, or a major issue has been brought up.
- Written feedback will be resolved within 14 working days from the day the feedback was received.
- Person who raised feedback will be informed the results via face-to-face interview.
- All feedbacks/complaints (except for minor issues resolved within the same day) will then be recorded in the feedback/complaint resolution forms.